Frequently Asked Questions

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Where do products ship from?

Products ship from Nevada and New Jersey.

How does it work?

Arctic Air® Pure Chill™ uses Hydro-Chill Technology™ that combines with evaporative cooling to turn hot, stale air into cold, moist air! It also has a filter.

What does the degree of cooling depend on?

The degree of cooling depends on three factors: the outside air temperature, the air humidity, and the device settings you choose. Arctic Air® Pure Chill™ works based on the evaporation process. The higher the temperature and the lower the humidity, the more actively evaporation occurs, and, therefore, the stronger the cooling effect.

By adjusting the settings, you can choose the most comfortable thermal conditions for you.

How much does it cool the air?

The change in temperature depends on external conditions and the device’s power. In high-humidity regions, the difference will be far greater than in dry and hot regions.

How much water does the tank hold?

Arctic Air® Pure Chill™ has a 750ml water tank.

What size area will it cool?

Arctic Air® Pure Chill™’s cooling zone is 45 sq ft. It is designed for small areas. It will help you create the most comfortable conditions at your workplace or recreational space.

How much noise does it make?

Arctic Air® Pure Chill™ is practically silent! It is no louder than your computer’s cooling fan!

How often should I replace the filter?

It is recommended to replace the air filter every 3-6 months, depending on usage. There is no indication system that notifies you when the filter should be replaced.

What are the 7 colors that the unit can change to?

Blue, Red, Green, Purple, Yellow, Orange, Aqua


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Shipping Assurance is offered to all customers placing orders directly through our product site. It ensures protection of customers shipment in the case of lost, stolen, or damaged packages. For this minimal cost of $3.99, you will have peace of mind that if your package is lost, stolen, or damaged in transit, you can get an immediate replacement by simply calling our customer service department.

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For a limited time only, we'll send you 1 Arctic Air® Pure Chill™ for just $39.99 plus FREE shipping & handling! Plus, we'll DOUBLE the offer, just pay a separate $19.99 fee for the additional.

This offer is covered by our 60-Day Money Back Guarantee (less shipping, processing, handling, and fees). Sales tax will be added where applicable. Non-continental U.S. orders please add an additional $29.99 shipping surcharge.

For customer service, please call 1-888-970-9566 or email To check the status of your order, please click here.

*Based on independent testing resulting in 15.09% smoke removal rate.

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